• GfK Brand & Communications
• GfK Customer Loyalty
• GfK Employee Engagement
  • Engagement Surveys and Benchmarks
  • Creating a High Performance Organization
  • Colleague and Coworker Satisfaction
  • Training and Executive Action Planning
  • Employee Communication Evaluations
  • Transformation and Acquisition Alignment
  • Segmentations Find Talent Like Your Best
  • Rewards and Recognition Management
• GfK Mystery Shopping
• GfK Roper Consulting
• GfK Roper Omnibus Services
• GfK Roper Public Affairs & Corporate Communications
• GfK Starch Communications
• GfK Qualitative & Ethnography
• GfK Strategic Innovation

Colleague and Coworker Satisfaction

GfK's internal customer satisfaction surveys uncover specific functional opportunities for improving the extent to which employees support each other in your organization. 

Our surveys can begin with external customer satisfaction and work backwards to discover whether customer facing employees' needs are met. Moving still deeper into your organization, we learn whether the directly supporting employees' needs are being met by home office staff.

Compare perceived and actual delivery for:

• Customer facing employees
• Directly supporting employees
• Home office staff

Avoid the blame game, with employees artificially lowering scores to achieve favorable comparisons.  Asking the providers and users to evaluate performance relative to specific standards, and evaluating acceptance of these standards, avoids this counterproductive outcome. 

Learn "how much is enough" - which thresholds are required by your employees to contribute positively to their engagement and which thresholds will let your employees meet and exceed their customers' needs,

For more help in this area, please contact us.