Quality Research

Customer Management Quality Research

Ensuring customer feedback is gathered on quality concerns is vital to every vehicle manufacturer. We offer a range of techniques that ensure both the depth of information and tracking statistics are gathered and provided in actionable format.

• Quality Clinics - One of the key ways in which customer quality concerns can be identified and understood is to facilitate interaction between the customers and the client staff with actual responsibility for that aspect of the vehicle. Our Quality Inspection Clinics enable that interaction to take place in way that ensures both customers and engineers find the experience worthwhile.
• e-quality and Quality Telephone Studies are "fast feedback" mechanisms that ensure that customer feedback on product quality is provided instantly back to the engineering teams who are able to action resolutions, while still ensuring the depth of data is sufficient to facilitate problem diagnosis without actually seeing the vehicle.

For more information, contact us.